ICT TECHNICIAN

Company Description

Technical Integrated Services Limited (TIS) is a Caribbean-based group of companies delivering industrial and supply chain solutions across Trinidad, Guyana, and beyond. With over 50 years of experience, we’re committed to excellence, innovation, and impact across the energy and industrial sectors.

Our Purpose: “TIS exists to strengthen the systems that move the world forward: safely, together.”

Role Description

TIS is seeking a hands-on and solutions-focused ICT Technician to support the reliability, security and continuous improvement of our technology environment. This role combines day-to-day technical support with infrastructure, cybersecurity, enterprise applications and digital improvement initiatives. You’ll troubleshoot issues, maintain systems and equipment, support users, work with technology partners and contribute to projects that improve how our business operates.

Responsibilities

• Support and maintain computer hardware, operating systems, networks, communications infrastructure and other IT equipment.
• Troubleshoot technical issues and provide first-line support to users, escalating issues to external consultants when required.
• Monitor system performance, logs, alerts and overall system health, coordinating corrective action where necessary.
• Support cybersecurity initiatives, including asset monitoring, security metrics and vulnerability assessments.
• Assist with the full lifecycle of IT assets, from procurement and commissioning through to decommissioning and disposal.
• Support enterprise applications, cloud platforms, integrations and system enhancements.
• Test and help implement new technology solutions before deployment.
• Contribute to digital transformation and business intelligence initiatives, including dashboards and reporting.
• Provide technology support for business systems such as Time & Attendance and HRM solutions.
• Assist with website updates and development, including integration with enterprise applications.
• Participate in technology projects and work with internal teams, consultants, contractors and other service providers.
• Keep up to date with emerging technologies and recommend opportunities to strengthen our technology environment.
• Maintain high standards of information security, confidentiality and safe working practices.

Qualifications & Experience

• Bachelor’s Degree in Information Technology, Computer Science or an equivalent field.
• At least three years of relevant experience.
• Good knowledge of IT operations, network infrastructure, software applications and Microsoft 365.
• Knowledge of cybersecurity fundamentals and cloud-based environments.
• Hands-on hardware troubleshooting skills, including the ability to support Operations Technology (OT) equipment.

What We’re Looking For

The successful candidate will demonstrate:

• An understanding of IT service delivery and strong customer service skills.
• The ability to prioritize competing demands, meet deadlines and work with minimal supervision.
• Strong written and verbal communication skills.
• Strong interpersonal, organizational and teamwork skills.
• A willingness to continuously learn and explore new technologies.
• Some knowledge of programming or website development.

 

Working Environment

This is primarily an office-based role. From time to time, the ICT Technician may be required to support scheduled maintenance or respond to incidents outside normal working hours to minimize disruption to the business.

Apply Now: Email your CV to careers@tistt.com.